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Webinar Replay: Call Commerce In The Age Of AI

Webinar Replay: Call Commerce in the Age of AI

  • May 25, 2017
  • BIA Advisory Group

The art of tracking, analyzing and optimizing inbound phone leads -- also known as call commerce -- has taken on new life with advancements in AI. The process of extracting meaning and insights from spoken dialogues is getting smarter by the…

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Conference Preview: Call Intelligence Enters The AI Age

Conference Preview: Call Intelligence Enters the AI Age

  • May 5, 2017
  • BIA Advisory Group

In a digital age, voice calls continue to be an under-recognized form of business lead. And as we examined in a recent report, this area of call commerce is advancing quickly and in parallel with the rise of AI. This includes the…

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BIA/Kelsey LIVE, Episode 21: ‘Automation Friday’

BIA/Kelsey LIVE, Episode 21: ‘Automation Friday’

  • April 7, 2017
  • BIA Advisory Group

Bing tests local search chatbots, Starbucks tests mobile order-only stores and Amazon Alexa tests location tracking. These were the topics discussed on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of guests, we'll be live every…

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BIA/Kelsey LIVE, Episode 20: Working Out With Google And SMB Data Galore

BIA/Kelsey LIVE, Episode 20: Working out With Google and SMB Data Galore

  • March 31, 2017
  • BIA Advisory Group

Google enters fitness class scheduling, Pinterest makes an SMB power move, and Snapchat lags in SMB adoption. These were the topics discussed on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of guests, we'll be live every…

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BIA/Kelsey Live, Episode 19: Yext, Google & McDonalds

BIA/Kelsey Live, Episode 19: Yext, Google & McDonalds

  • March 17, 2017
  • BIA Advisory Group

McDonald's enters mobile payments, Google upgrades dispay ads and Yext files for a long-anticipated IPO. These were the topics discussed on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of guests, we'll be live every Thursday at…

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Webcast Replay: Mobile Ad Figures Galore

Webcast Replay: Mobile Ad Figures Galore

  • March 9, 2017
  • BIA Advisory Group

What does the path to $72 billion in mobile ad revenues look like? That's the projection for 2021 U.S. mobile ad revenues. But more interesting is the segmentation and evolution of mobile ad formats that comprise that total. Following a white paper,…

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BIA/Kelsey LIVE, Episode 18: Foursquare, Uber & YouTube TV

BIA/Kelsey LIVE, Episode 18: Foursquare, Uber & YouTube TV

  • March 3, 2017
  • BIA Advisory Group

Foursquare unlocks its "Pilgrim" function, Uber has a bad month, and YouTube fires the latest shot at cable television. These were topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of guests, we'll be live every…

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BIA/Kelsey LIVE, Episode 17: Local On-Demand, IoT And Multimedia For Home Services

BIA/Kelsey LIVE, Episode 17: Local On-Demand, IoT and Multimedia for Home Services

  • February 24, 2017
  • BIA Advisory Group

The on-demand economy evolves, the internet of things finds its way to local, and ClipCall brings multimedia to local services. These were the topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of analysts and…

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Conversational Commerce Enters Its Sophomore Year

Conversational Commerce Enters Its Sophomore Year

  • February 14, 2017
  • BIA Advisory Group

Like a lot of emerging tech, conversational commerce is making its way through the typical Gartner Hype Cycle. And now we're in the "trough of disillusionment." That's not to say that the sector has cratered... but that things slow down as…

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From Atoms To Bits: The Online-To-Offline Imperative (video)

From Atoms to Bits: The Online-To-Offline Imperative (video)

  • February 13, 2017
  • BIA Advisory Group

Despite the tech media's adoration for eCommerce, roughly 93 percent of U.S. retail spending happens in the offline physical world. But it’s increasingly influenced by digital means. This is the topic of a recent panel we ran. The question then…

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Big Voice Is Here: The Contact.io Dispatch

Big Voice is Here: The Contact.io Dispatch

  • February 9, 2017
  • BIA Advisory Group

In a digital age, voice calls continue to be an under-recognized form of business lead. And as we examined in a recent report, this area of call commerce is advancing quickly and in parallel with the rise of AI. All of this…

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BIA/Kelsey LIVE, Episode 16: Facebook Earnings, Virtual Baristas And Sizing The On-Demand Economy

BIA/Kelsey LIVE, Episode 16: Facebook Earnings, Virtual Baristas and Sizing the On-Demand Economy

  • February 3, 2017
  • BIA Advisory Group

Facebook reports another solid quarter, Starbucks joins the voice search movement, and the on-demand economy is plotted out. These were topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of analysts and guests, we'll be…

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BIA/Kelsey LIVE, Episode 15: Mobile Ads, Voice Search & Tractors On-demand

BIA/Kelsey LIVE, Episode 15: Mobile Ads, Voice Search & Tractors On-demand

  • January 30, 2017
  • BIA Advisory Group

Voice search continues its ascent, Native-social takes over mobile advertising, and the on-demand model makes its way to heavy equipment. These were topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of analysts and guests,…

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BIA/Kelsey LIVE, Episode 14: Programmatic Coming To A TV Near You

BIA/Kelsey LIVE, Episode 14: Programmatic Coming to a TV Near You

  • January 26, 2017
  • BIA Advisory Group

Programmatic advertising is taking over local TV. Already having established beachheads in other digital media (and search...the original programmatic advertising), it's coming to a TV near you. This is also the topic of a BIA/Kelsey white paper, publishing this week.…

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What Is Call Commerce And Why Is It Important? (video)

What is Call Commerce and Why is it Important? (video)

  • January 25, 2017
  • BIA Advisory Group

Voice has been catapulted in the smartphone era. The telephone is 140-years old but has only been recently reinvented, as it’s bolted to an always-handy search and discovery device. This is the foundation of call commerce, the science of driving,…

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U.S. Mobile Ad Revenues To Reach $72B By 2021: A New White Paper

U.S. Mobile Ad Revenues to Reach $72B by 2021: A New White Paper

  • January 24, 2017
  • BIA Advisory Group

How much will be spent on mobile advertising through 2021, and what will be the sources (and destinations) of those dollars? These are questions we've answered in a white paper that publishes today. Among the $72 billion projected for U.S.…

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Mobile Advertising’s State Of The Union, Part II (video)

Mobile Advertising’s State of the Union, Part II (video)

  • January 18, 2017
  • BIA Advisory Group

How much will be spent on mobile advertising through 2021, and what will be the sources (and destinations) of those dollars? More importantly, what does this all mean for advertisers and campaign tactics? We covered the first two questions in…

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BIA/Kelsey LIVE, Episode 13: Facebook, Instagram And AirBnB

BIA/Kelsey LIVE, Episode 13: Facebook, Instagram and AirBnB

  • January 13, 2017
  • BIA Advisory Group

Facebook gets into 'conquesting,' Instagram gets into video ads, and Airbnb gets into restaurant reservations. These were topics on this week's BIA/Kelsey LIVE, with a redux of our 2014 "bundle, or not to bundle" debate. Produced by Mitch Ratcliffe and featuring…

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BIA/Kelsey Analyst 2017 Predictions: A New Report

BIA/Kelsey Analyst 2017 Predictions: A New Report

  • January 11, 2017
  • BIA Advisory Group

What's the BIA/Kelsey analyst outlook for 2017?  Like we do every year, predictions have been made and brought together across BIA/Kelsey analyst coverage areas. And the report publishes today. In addition to the sneak peek provided last week, four of…

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BIA/Kelsey LIVE, Episode 12: Analyst Predictions Galore

BIA/Kelsey LIVE, Episode 12: Analyst Predictions Galore

  • January 6, 2017
  • BIA Advisory Group

Who will win the "personal assistant app wars?" What will 2017 hold for mobile advertising? And what are the tools that SMBs will be most interested in? These were a few topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe…

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