SMBs Advertising on Local TV & MVPDs: Building Data-Driven Campaigns from Customer Lists

Financier Works On A Personal Computer Showing Statistics, Graphs And Charts. In The Background His Coworker And Creative Office.

Small and medium-sized businesses (SMBs) have out-sized marketing power with the range of integrated advertising technology (adtech) and marketing technology (martech) platforms that are affordable for businesses with less than 100 employees.

For any business to benefit from data-driven media campaigns, it must first have a good idea of not only its current customer base, but who are the kinds of “good” customers they’d like to attract more of. Then they need to match these current and target consumer profiles against their paid media advertising strategies.

Competitive SMBs will work with their brands to design and fulfill on the omnichannel consumer expectations and experiences the brand seeks to create and maintain. Finally, they need to assess results to optimize campaigns and determine ROI. This all requires diligence, creativity, data, analytics, and ultimately judgement.

According to BIA Advisory Service’s Local Commerce Monitor, here’s a quick profile of how SMBs that advertise on local TV and MVPDs (local cable avails) use data:

    • About 82 percent maintain a customer list, a basic starting point for leveraging adtech and martech platforms. Over three-quarters (77 percent) of these SMBs have maintained a customer list for at least one year.
    • The best methods of tracking lead sources were asking customers (53.5 percent), clicks or email (43.9 percent), promotions or direct mail (36.8 percent), and call tracking (32.4 percent).
    • The most popular types of analytics by these SMBs include vendor data other than Google (38.8 percent), Google AdWords analytics (38.1 percent), data SMBs generate themselves (34.0 percent) and
      some type of paid analysis program (20.9 percent).
    • The most popular uses of customer list data by these SMBs include digital promotions (34.6 percent), printed promotions (34.0 percent) and social channel promotions (32.9 percent).

UseofCustomerLists-BIA-LCM17.png

We see opportunities for local TV and MVPD media companies servicing these SMB accounts.

    1. Data-Driven Campaigns: Starting with the vast majority of SMBs that maintain at least some form of customer list(s), help them analyze these lists to identify “good” customers that they want more of. Explain how your campaign plan can do this and the KPIs to use for assessing the campaign.
    2. Creative Optimization: Working with SMB local video advertisers looking to reach different segments across Local TV, MVDP network local avails and digital video can pay dividends when the creative is optimized to both the target segments and the platforms. Local video sellers can help their buyers be much more impactful with their media spending.
    3. Omni-channel marketing: A third (33.2 percent) of SMBs buying local TV also buy digital video advertising from these sellers. For MVPD sellers, 22.7 percent of their local SMB clients also buy digital video advertising from them. Since most of these SMBs are maintaining customer lists but relatively few are doing analytics, this is a place to offer a value-added service.

Helping SMBs better understand their current and target customer segments – and specifically how to find them on your media platforms – can be the basis for sticky relationships and growing media spend, especially when tied to ROI analytics.

Industry Solution Sponsor

2adpro_logo2adpro, a global technology enabled marketing services company, providing local media solutions in the following areas: creative production, digital campaign management and adtech workflow consultation. 

Questions?  Please reach out to Pam Taylor, VP of North America at pam.taylor@2adpro.com.

This Post Has 8 Comments

  1. Nox

    really nice article

  2. ShowBox

    By partnering with world leading marketing data owners and through extensive knowledge of the make-up of the related databases, Dataphoria build data-sets according to the objectives of each marketing campaign.

    A data selection matrix enables testing of list source, selection variables (behavioural / demographic) and creative in parallel within a low volume, low risk campaign.

    Selections can also be based on results of customer profiling.

    Building a longer term data strategy is recommended for ongoing campaigns.

  3. VidMate

    Consumer marketing list selection options are endless. Example selections:
    Affluent young men on Sydney’s Lower North Shore
    Directors at home with $150K+ household income
    Charity donors with $100K+ income
    Frequent direct mail responders
    People who have recently bought a new home
    Stock market investors
    Luxury car owners
    Retired golf players in QLD
    People with superannuation with a specific fund
    People with young children
    Environmental magazine subscribers
    Purchasers of natural health products

  4. BlackMart

    Wonderful post! We are linking to this great post on our website. Keep up the great writing.

  5. blackmart alpha

    local tv ads are effective indeed

  6. nox

    Nice one. A good read

  7. ramesbhai

    Wonderful post! We are linking to this great post on our website

  8. VidMate

    I do not understand the whole advertisement programme but It makes sense.

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