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The Social CRM Iceberg

I just stumbled onto a post (thanks Twitter!) from 2009 by Ross Mayfield, Co-Founder of SocialText, called The Social C.R.M. Iceberg.  It's a long piece but Mayfield's insights and anecdotes…

TKG Data and Analysis: A Weekly Recap

Here is a quick recap of posts from the past week, in case you missed any. Click below to read each post in full. Local Media Survival Skills in a…

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