BIA/Kelsey Vertical Reports: Turbulence Ahead In Financial Services

BIA/Kelsey Vertical Reports: Turbulence Ahead in Financial Services

BIA/Kelsey has released its 2015 Insights into Local Advertising report for the Financial Vertical. The report provides BIA/Kelsey’s estimates of marketing and advertising spend in each of the major segments of the Financial Services industry.

One important takeaway is that financial services are undergoing rapid transformation due to automation, innovation in financial technology and changing consumer preferences that favor smaller more service-oriented banks.

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INTX 2015 – Redefining the (Not) Cable Industry

INTX logo

NCTA’s rebranded INTX: Internet & Television Expo (aka The Cable Show) finishes up today in Chicago. This show, like its sponsoring organization is having a bit of an identity crisis. Indeed, the name change may go beyond the show to its sponsoring organization.

Fourteen years ago, “NCTA” used to be an acronym for the “National Cable Television Association.” But on May 1, 2001 the Association changed its name to “National Cable & Telecommunications Association” in order to better reflect, “cable’s transformation from a one-way video supplier to a competitive supplier of advanced, two-way services including digital video, high-speed Internet, cable telephony and interactive TV.” To further reflect its evolutionary journey in self-identity, the NCTA’s iconic annual “The Cable Show” was rebranded as “INTX – Internet and Television Expo” to again reflect the industry’s transformation as it learns how to better focus on the digital media and entertainment economy. Now, there is some chatter that NCTA will once again change the name of the association, perhaps to NCTA: The Internet & Television Association: and just drop “cable” altogether.

What brave new world has cable entered? As FCC Chairman Tom Wheeler put it in his keynote address, “You deserve straight talk about what it means now that you are cable companies, video providers and network builders.” He then continued on to discuss his controversial stands on his “Open Internet Order” (i.e., net neutrality) and the Comcast/Time Warner acquisition he helped doom. Wheeler’s “straight talk” didn’t go over so well with the crowd. Liberty Global’s CEO Michael Fries drew robust applause in the panel following Wheeler’s keynote by saying, “I am baffled by the chairman’s remarks. There is a presumption of guilt for success I’ve never seen before.”

Comcast CEO Brian Roberts also had his moment during his otherwise business-like presentation about Comcast’s recent successes, including transitioning to a company serving more Internet than cable customers.

Roberts was showing off Comcast’s new Xfinity X1 remote control and user interface that responds to voice commands to bring up various viewing and other choices. “Show me the Comcast-Time Warner Cable merger,” Roberts commanded. In response, we see on the big screen Van Diesel sprinting from a house that violently explodes just behind him in a scene from Furious 7. “That pretty much sums it up,” Roberts dead panned.

Beyond the rebranding, politics, and merger break-ups, it was clear from the various panels that industry leadership clearly is focusing on developing and executing on a new business order defined by ever more capable and integrated technology platforms, innovations in content and how users want to interact with this content, and interesting new ways to monetize an emerging set of services.

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Vantage Points: “Legacy” Shouldn’t be a Bad Word

This is the first post in our new series, Vantage Points. On a semi-weekly basis, it will tap the perspectives of various lookout points from around the local media and tech sectors. Though the format, frequency and distribution will develop, please contact mbolandATbiakelsey if you have insights to share. The views expressed within do not necessarily reflect those of BIA/Kelsey.

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At BIA/Kelsey NATIONAL: Talking to Brands From Different Verticals

Brand advertisers find that striking a balance between traditional and digital media advertising is key to their success at the local level.

During a panel at BIA/Kelsey NATIONAL in Dallas today, brand marketers from across different business categories described on how they manage their localized marketing and advertising activities. The conversation focused on the unique challenges that emerge when blending efforts to gain new customers with promoting brand awareness. In Short: customer acquisition is a common theme for service-oriented businesses, brand awareness is a secondary concern.

Driving more customers to local businesses is the most important goal, said Dave Moody, Director of Field Marketing at Service Experts Heating & Air Conditioning. Online marketing is only as useful as the actual revenue it drives back to local service branches, he said. “A click doesn’t mean much to me. The end goal for us is to get into a customer’s home, and we’ve worked on our SEO and search marketing efforts to drive more calls and requests for appointments.”

Service Experts has shifted their online strategy from search marketing (SEM) spending to direct-response offerings.

“We’re not paying for a lot of ads, we’re more invested in a pay-per-call advertising, including yellow pages and direct mail,” Moody said. That sentiment was echoed by Keith Dailey, Director of Internet Marketing for UniGroup, the parent company of United Van Lines. He added that in addition to creating a channel for driving more leads to local locations, an objective that guides marketing strategy for UniGroup is ensuring that location listings are consistently maintained and always accurate.

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