Comscore's 2016 Retail eCommerce announced it's 2016 total U.S. sales results this week. Overall, the eCommerce share of U.S. retail sales amounts to just eight percent. As GDP grows, retail's total sales have dwarfed eCommerce's growth, preventing online from gaining…
Facebook reports another solid quarter, Starbucks joins the voice search movement, and the on-demand economy is plotted out. These were topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of analysts and guests, we'll be…
Uber, Lyft, HomeAdvisor, and hundreds more companies have emerged in the local on-demand economy, reshaping local services and employment structures. The latest, receiving an undisclosed amount in Series A funding today, is Grab A Gardener. More than $16 billion in…
Voice search continues its ascent, Native-social takes over mobile advertising, and the on-demand model makes its way to heavy equipment. These were topics on this week's BIA/Kelsey LIVE. Produced by Mitch Ratcliffe and featuring a rotating cast of analysts and guests,…
Uber has traded in its China business model for a 20 percent share in a new joint venture with its primary Chinese competitor, Didi Chuxing. Handing over its brand in China as well as its network of drivers and customers,…
A couple weeks ago, at BIA/Kelsey ENGAGE, I made the comment that the local on-demand industry has achieved "peak-Uber," when the company seems inevitable and unbeatable but will be hard-pressed to continue to raise capital at the break-neck pace it…
Abid Chaudhry and I discuss the fall of Shuddle, the Bay Area-based "Uber for kids" startup that closed its doors today after raising $12.2 million. What does this suggest for high-value vertical on-demand services? Can they differentiate enough to separate…
We're experimenting with a new form of community, the podcast and live streaming audio conversations with leaders in the Local On-Demand Economy. Art Agrawal, CEO and Cofounder of YourMechanic.com, a provider of auto repair at home or the office that…
In the sexy topic of on-demand, business models hinge on a decidedly unsexy feature: logistics. Logistical systems -- like Uber's matching algorithm -- connect buyer & seller and execute fulfillment or delivery of a service. This was the topic of a a…
Why do people opt for on-demand work? Does flexibility make up for the reported lower pay and uncertainty in scheduling? How will on-demand work be regulated, and at what level of government? At BIA/Kelsey NOW | Seattle, we looked closely…
Booker, a New York-based scheduling, customer-management, marketing and payments provider for service-industry small businesses, announced today it has completed its acquisition of Fredrick, an intelligent marketing automation tool for appointment-based businesses. The acquisition strengthens Booker’s product portfolio by adding automated marketing features to…
Here's another fascinating session from Seattle NOW important to understanding the on-demand landscape, featuring Uber, HomeAdvisor and MasterCard. The rise of global logistics networks have begun to reshape local marketplaces, providing connections between on-demand customers and workers, as well as…
As big data collides with local media and commerce, location data will continue to grow in value. This will have immediate impact on the on-demand economy, whose logistics -- matching supply/demand, local delivery, etc. -- will be fueled by data. This…
TaskRabbit, the San Francisco-based household and office chores company, today revealed it will reach profitability this year. It also announced a 90-minute guaranteed job execution time for hour-long ad hoc projects, adding a timely result to its value proposition, which…
The first part of the day at BIA/Kelsey Seattle|NOW focused on the technical and creative opportunities emerging from deep customer and logistical insights which are now available to virtually any business that dares to change. The challenge is change, our…
BIA/Kelsey NOW | Seattle, our second local, on-demand economy (LODE) conference, kicked off last Thursday with a short explanation of the emerging technical, design, demographic and work arrangements that are reshaping local markets. Senior analyst for LODE Mitch Ratcliffe set…
What will "phase II" of the local on-demand economy (LODE) look like, and what were the lessons learned from phase I? Among other things, we're seeing retraction, unicorn valuation adjustments, and an indication of which local service verticals make the…
The horrible, unfortunate shootings in Kalamazoo, Michigan, this weekend present a genuine brand crisis for Uber, the increasingly ubiquitous mobility services company. The company's success has brought hundreds of thousands of people into its contractor circle, including wanna-be Travis Bickle,…
Tomorrow's the day. BIA/Kelsey hosts our second Local, On-Demand Economy (LODE) event, NOW | Seattle, beginning at 8:30 AM with a short explainer on the evolution of local commerce and a trip into the future of local and brand marketing…
What will "phase II" of the on-demand economy look like, and what were the lessons learned from phase I? Among other things, we're seeing retraction, unicorn valuation adjustments, and an indication of which local service verticals make the most sense…
