SMB Data Point of the Week: Facebook Reviews Top Concern For SMBs

SMBs rate comments and reviews on Facebook as the most concern to them. In our current Local Commerce Monitor survey of small and medium businesses (Q3/2015), nearly six out of ten SMBs surveyed (58.7%) reported that they monitor customer comments. The vast majority of those SMBs who do monitor customer comments use either a free service or do it themselves (DIY).

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