Moving past “phase 1″ of the call analytics discussions (the why), it’s now all about tactical and actionable discussions (the how). We tackled that in a recent webcast by diving into fresh BIA/Kelsey call volume forecast data, and some real case studies.
If you didn’t have the chance to join us, you can still do so in this on-demand world we live in. The slides and video replay of the entire webcast can be seen in the video below. Also check out our ongoing blog coverage of call analytics happenings.