Webcast Replay: Real Stories, Real Strategies For Call Analytics

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Moving past “phase 1” of the call analytics discussions we’ve initiated¬†(the why), it’s now all about tactical and actionable discussions (the how). We tackled that in a webcast on Wednesday, co-hosted by DialogTech, by diving into fresh BIA/Kelsey call volume forecast data, and some real case studies.

If you didn’t have the chance to join us, you can still do so in this on-demand and cloud-based world we live in. The slides and video replay of the entire webcast can be accessed here¬†(free with registration). Also check out our our blog coverage of all the call analytics happenings this week.

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