Moving past “phase 1″ of the call analytics discussions we’ve initiated (the why), it’s now all about tactical and actionable discussions (the how). We tackled that in a webcast on Wednesday, co-hosted by DialogTech, by diving into fresh BIA/Kelsey call volume forecast data, and some real case studies.
If you didn’t have the chance to join us, you can still do so in this on-demand and cloud-based world we live in. The slides and video replay of the entire webcast can be accessed here (free with registration). Also check out our our blog coverage of all the call analytics happenings this week.