Repair.com launched its online repair scheduling tool today which allows potential customers to view and compare open appointments using data from its parent site, National Electronics Warranty, LLC. The new venture is an extension of its parent site that provides extended service contracts and product protection programs. But instead of post-sale customer support, Repair.com primarily focuses on decisive actions that precede a sale.
Before the launch, we discussed the new site’s value proposition to both customers and service providers with General Manager Chris Spanos. Unlike other companies more focused on high volume leads for service providers, Spanos says Repair.com’s focus is on “higher quality leads at the stage where a customer is ready to act.”
Repair.com allows customers to view a side-by-side comparison of local service providers. In addition, Spanos says the site gives customers more “power” to pick their preferred product and brand. Once these selections are made, Repair.com matches each customer to an applicable service provider and displays available appointment times.