MerchantCircle Gets IAC Money, 250,000 'Members'

circlelogo.png MerchantCircle is claiming a registered base of 250,000 small businesses. That’s a lot — a penetration of 4.8 percent of the 12 million U.S. businesses that advertise. It has also announced $10 million of new funding, adding the likes of IAC and Square 1 Bank to prior investors, which include Rustic Canyon Partners, Scale Venture Partners and Steamboat Ventures (the venture capital arm of The Walt Disney Co.). Among other things, the money will be used “for acquisitions.”

The fact that MerchantCircle has kept all its original investors says something to me. And its ability to get financing from IAC, while forming partnerships with IAC sites such as Citysearch and HotWire, also says something to me. The people at WebVisible, who have added MerchantCircle to their small-business sales arsenal, also seem bullish on the company.

But if a money person called me and asked me about the company, I’d still give a very mixed report. I’d say the company has developed some state-of-the-art tools for small businesses. It gets small businesses into search engine marketing and search engine optimization, and bolsters the case with blog tools and coupons. And with 580,000 unique visitors, per Quantcast, it is making some money from Google, and can make some more.

But the claim of 250,000 registered businesses, while impressive, should be sliced and diced for exactly what it is. The vast majority may have been duped into registering by an aggressive telemarketing campaign that strongly implied these businesses had a negative review, so they should go online and check it out. To see their “review,” they first had to register.

The obvious question is, how many of these violated businesses become loyal customers of MerchantCircle and are ready to be upsold into the SEM and promotion packages, etc.? No one will tell me. I imagine it is a very low number. Maybe it isn’t.

The company does report traction in a few areas, though. For instance, it says it is publishing 7,000 unique coupons a month. Assuming each SMB has one coupon, that means it has an active user base of at least 7,000. That’s a start.

This Post Has 4 Comments

  1. Charter Ride USA - Charter Bus Transportation Nationwide

    Merchant Circle has proved to be an invaluable source for our company. It has allowed our marketing department to leverage our budget while providing quantifiable results. Perhaps their original telemarketing methods took on an over aggressive posture, but this is what makes enterprise successful.

  2. Steve

    Sounds like a great site for big and small companies to network on. I will have to check it out.

  3. Michael Esperance

    Merchant Circle is an excellent way to market your company online to local businesses and customers, along with marketing nationally. This is a excellent tool for any company.

  4. Kevin L.

    MerchantCircle recently crossed 500,000 members. We’re proud to help local businesses acquire customers by offering an alternative to over-priced, ineffective offline marketing channels. We’ve been interviewing our merchants in all 50 states – you can read about their MerchantCircle experience here: http://www.visualcv.com/merchantcircle.

    We’re committed to providing every local business a web presence, easy-to-use marekting tools and a platform for connecting with other merchants, all for free. As always, please email any questions or concerns to support@merchantcircle.com and we will respond as soon as possible.

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MerchantCircle Gets IAC Money, 250,000 ‘Members’

circlelogo.png MerchantCircle is claiming a registered base of 250,000 small businesses. That’s a lot — a penetration of 4.8 percent of the 12 million U.S. businesses that advertise. It has also announced $10 million of new funding, adding the likes of IAC and Square 1 Bank to prior investors, which include Rustic Canyon Partners, Scale Venture Partners and Steamboat Ventures (the venture capital arm of The Walt Disney Co.). Among other things, the money will be used “for acquisitions.”

The fact that MerchantCircle has kept all its original investors says something to me. And its ability to get financing from IAC, while forming partnerships with IAC sites such as Citysearch and HotWire, also says something to me. The people at WebVisible, who have added MerchantCircle to their small-business sales arsenal, also seem bullish on the company.

But if a money person called me and asked me about the company, I’d still give a very mixed report. I’d say the company has developed some state-of-the-art tools for small businesses. It gets small businesses into search engine marketing and search engine optimization, and bolsters the case with blog tools and coupons. And with 580,000 unique visitors, per Quantcast, it is making some money from Google, and can make some more.

But the claim of 250,000 registered businesses, while impressive, should be sliced and diced for exactly what it is. The vast majority may have been duped into registering by an aggressive telemarketing campaign that strongly implied these businesses had a negative review, so they should go online and check it out. To see their “review,” they first had to register.

The obvious question is, how many of these violated businesses become loyal customers of MerchantCircle and are ready to be upsold into the SEM and promotion packages, etc.? No one will tell me. I imagine it is a very low number. Maybe it isn’t.

The company does report traction in a few areas, though. For instance, it says it is publishing 7,000 unique coupons a month. Assuming each SMB has one coupon, that means it has an active user base of at least 7,000. That’s a start.

This Post Has 4 Comments

  1. Charter Ride USA - Charter Bus Transportation Nationwide

    Merchant Circle has proved to be an invaluable source for our company. It has allowed our marketing department to leverage our budget while providing quantifiable results. Perhaps their original telemarketing methods took on an over aggressive posture, but this is what makes enterprise successful.

  2. Steve

    Sounds like a great site for big and small companies to network on. I will have to check it out.

  3. Michael Esperance

    Merchant Circle is an excellent way to market your company online to local businesses and customers, along with marketing nationally. This is a excellent tool for any company.

  4. Kevin L.

    MerchantCircle recently crossed 500,000 members. We’re proud to help local businesses acquire customers by offering an alternative to over-priced, ineffective offline marketing channels. We’ve been interviewing our merchants in all 50 states – you can read about their MerchantCircle experience here: http://www.visualcv.com/merchantcircle.

    We’re committed to providing every local business a web presence, easy-to-use marekting tools and a platform for connecting with other merchants, all for free. As always, please email any questions or concerns to support@merchantcircle.com and we will respond as soon as possible.

Leave a Reply

Your email address will not be published. Required fields are marked *

1 × five =